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Signed in as:
filler@godaddy.com
Thank you for choosing Yogapropshop, we value your custom and aim to delivery all orders promptly & efficiently via courier or Royal Mail
10:00 – 16:00
GDPR – In order to delivery your parcel, your name, address and phone number will be shared with courier company for the purpose of delivery. We follow strict Data protection guidelines set by Data protection Act 2018:
UK Mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3):
For all Express deliveries, please order before 4pm at the latest or contact customer helpline https://yogapropshop.co.uk/contact
Express Next day orders placed after 4pm will be dispatched the following working day.
Weekends and public holidays are not considered working days.
*Express deliveries are charged per parcel and are capped at 30kg per parcel.
Northern Ireland, Isles of Man & Scilly, Highlands & Islands of Scotland, Channel Islands, Isle of Wight (and postcodes AB, PA and PH not listed above):
All parcels to European countries will be delivered by signed or courier service with delivery usually within 7 working days, with shipping costs from just 15 Euros. These delivery times are provided for guidance only and are not guaranteed. Yogapropshop is not responsible for these costs or for any delays caused by Customs or other government authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited, as well as any other associated return costs. If the cost of return is greater than the value of the order, then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.
Please sign for the parcel as DAMAGED/CONTAMINATED and take clear photos of the parcel before you open it to inspect the contents.
If you then find that the contents have been damaged or are missing, please call us within 5 working days so we can raise a claim with the couriers.
We will require photographs so that we can process your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company.
If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.
Firstly, ensure that your parcel was not damaged upon receipt.
Check the packing slip or delivery note occasionally products run out of stock at the time of dispatch in which case we usually would notify you via email and give you the option of refund, keep you informed about ETA of more stock,
Contact customer services ASAP via email
Occasionally, a delivery is delayed due reasons beyond anyone’s control such as strike, transport or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find this in your dispatch email confirmation.
On the rare occasion some parcels go missing, usually the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. For all courier deliveries, an investigation will take 5 working days. If you have not received your order after you have received your dispatch confirmation email, please get in touch with us so we can raise this investigation. We need to allow the couriers’ time to deliver your order, so depending on your location and delivery method, please use the following table to help you decide when to contact us. Although we may still be able to trace your items after the time stated, we will not consider claims for lost items or undelivered after the stated period.
Your first port of call would be to check your order receipt on the confirmation email check to your delivery address is correct.
Check your delivery time i.e. 2-5 days so its possible courier will delivery on the last entry day
Use the tracking system to check where your parcel is
Ring customer support and we’ll be happy to investigate it immediately
Occasionally orders are returned to us as undeliverable. An order could be returned for one of the following reasons. Your first port of call would be to check your order to make sure your delivery address is correct.
We are unable to make address changes for parcels after they have left us. Please double-check the address carefully when placing your order. Should your parcel be returned to us, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
Your order will be refunded less shipping cost when its returned to us and you will be notified via email.
Shop our range of high quality yoga props at affordable prices. Our yoga mats, yoga blocks, yoga wheels and yoga chairs are ideal for beginners or experienced yogis. Take time for yourself with our authentic singing bowls for meditation and Aryuvedic copper water bottles for health benefits and wellbeing.